FAQ | The Crafty Clean

Have Questions?

Here are some common questions and issues that come up. If you don't find an answer for your solution here please contact us.

What are your hours of operation?

Our phone lines are available: Monday – Friday: 8am-6pm Saturday: 9am-5pm Sunday: Closed Our hours of business operation are: Monday – Friday: 8am-8pm Saturday: 9am-5pm Sunday: By Special Request Only
Is Tipping Normal? If So How Much?

Yes it absolutely is normal. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Cleaning Specialist.
Does The Crafty Clean charge extra if I have pets?

Absolutely not. We love animals and the environment here, so why would we penalize you for having one? Nope, we consider it just part of the job, just like your pet is part of your family.
Which service do you recommend for new clients?

A deep clean is recommended for all first time cleaning by The Crafty Clean. It allows us extra time to get all the areas that have been missed during regular cleanings in the past and gives a great starting point to work from. After the initial deep clean, most customers switch to a standard 2 hour clean. However, if you are just switching over from one trusted cleaning company to us and it has only been a week or two, then purchase any cleaning that is closest to what you were previously receiving.
Do You Clean Any Outside Surfaces Of The Home?

Yes. We clean patios and garages.
How can I trust your cleaners in my home?

Our Home Cleaning Technicians go through a fairly rigorous application process to be employed with us, including being federally and state wide background checked, multiple interviews, and a personality questionaire. We pay well and take great care of our people so that they continue to take amazing care of your home. We trust our people so you can too. We are also fully insured just in case.
Does Crafty Clean use "toxic cleaning materials?"

The Crafty Clean prides itself in caring for our environment so we will always us "green," environmentally-safe, cruelty-free, cleaning products first. However, in some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean. This is seldom the case, but does happen.
What if something breaks?

This seldomly occurs but accidents do happen. Please contact our office immediately so we can work with our insurance to get the object of value replaced.
Do I Have To Be Home When The Cleaners Arrive Or Depart?

Not at all. However, if it’s your first time signing up with Crafty Clean, initial introductions always help develop the personable relationship with your Home Cleaning Specialist.
Where do I give feedback?

We will send you an email once the clean is complete asking you for feedback. Please do take time to complete this as we like to give our cleaners a bonus for receiving a five-star review. We promise to act on any feedback you send us as we are a young company trying to improve, so please do share any suggestions that you have on how we can improve. If you loved our service, please leave us a review on Yelp and Google, it will help us become better in the future as we grow. If you have any concerns, please leave us feedback through our email and we’ll reach out and make it perfect.